Privacy policy

Who I am. Francaeto Counselling & Consulting Services (Franca Eto Umukoro) is responsible for the personal information you share with me. You can contact me about your information at info@francaeto.com.

What I collect

• Your contact details, such as name, phone number, email and address.
• Information you share when you book or during counselling, which may include information about your health and wellbeing.
• Details of payments and invoices.
• Details of your GP or referrer, where you give them to me.

Why I use it

• To arrange and provide counselling, and to keep appropriate session notes.
• To take payments and keep accounts.
• To meet my professional and legal duties, including clinical supervision (without identifying you) and safeguarding.

I use health information only to provide your care, with your consent and in line with UK data protection law and the BACP Ethical Framework.

Who I share it with

I never sell your information. I share it only when you agree (for example with your GP or insurer), when the law requires it, or when there is a serious risk of harm to you or others. See Confidentiality.

Booking form

When you use the booking form on this website, your details (name, email, phone number and message) are sent to me by email through Web3Forms, a form delivery service. Please don’t include sensitive details in the form; we can talk about them in your consultation.

Payments

Card payments are processed securely by Stripe, and payments in Naira by Flutterwave. When you pay, they collect your name, email address and payment details under their own privacy policies, and share with me only what I need, such as your name, email, what you paid for and the payment status. I never see or store your full card number.

My apps

My wellbeing apps (Tend, Break the Cycle and Anchor) store what you write only on your own device. If you buy Premium, the payment details above apply. Each app has its own privacy policy inside the app.

Email

My email (info@francaeto.com) is provided by Google Workspace, which stores messages securely on my behalf.

How long I keep it

I keep client records securely for as long as professional and legal guidance requires, and then delete them securely.

This website

This website doesn’t use cookies, analytics or advertising trackers. Its fonts are stored on the site itself. Like any website host, Cloudflare briefly processes technical information such as your IP address to deliver the pages. If you email me, your message is handled by my email provider.

Your rights

You can ask to see, correct or delete your information, or object to how it’s used. Email info@francaeto.com. If you’re unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk.

Last updated October 2026.